I work as a teacher, speaker, writer, and user-advocate. I work through Info.Design, an
Information Architecture consultancy.
As a teacher, I enable students to structure information so people can find it, use it,
and appreciate the experience. I'm an “old timer.” I am among the first practitioners to
offer coursework in the field of information architecture (1998) and have since enrolled
thousands of people in the possibilities inherent in user-based structures.
As a speaker and lecturer, I present strategies for decreasing frustration in Web users and
increasing efficiency in organizations. I’ve developed three instructional texts for helping
people structure information with the user in mind.
As a consultant, I create the context for change in complex organizations. I explain
fundamentals of information structure/user experience and provide diagnostic tools for
learning more about the users' experience. As a user-advocate, I instigate “viral movement
of user-focused ideas” from the very few, to entire organizations enabling them to think
and act differently about structure and process.
I often work as an “organizational coach.” I support executives in understanding user-based
theory and enable teams to build user-focused content and structure. We learn a lot and
we get things done.
Contact me: firstname.lastname@example.org