As participants in an information-rich world, we often feel inundated by data, but--as Richard
Saul Wurman pointed out--we are "...starved for the tools and patterns that give us meaning."
My work focuses on improving the "performance" of individuals and organizations. As a facilitator and
organizational coach, I enable people to think differently and act in ways that support others. I ask,
"How can we build products that enable people to find and use information, so they conduct their work
more effectively and appreciate the experience?"
I enroll people and organizations in user focused thinking. I offer people the tools and language so
they feel more empowered. I ask, "How can we enroll content developers in the possibilities inherent
in user-focused thinking?"
As a teacher and facilitator, I offer people tools and language to argue authoritatively in support
of the user. I ask, "How can I empower people to use the research of user-focused design and overcome
the contextual hurdles that thwart the development of user-focused products?"
By learning user-focused frameworks for writing and presenting information, we hold the opportunity
to truly connect with others. These connections serve as the cornerstone of my work.